STINGER STRESS READING
One hesitation score, read from the caller's tone.
Stress Reading reads the caller's tone, pace, pitch and pauses, into one hesitation score shown on the screen mid-call, live inside Live Call Assist. That assist opens to customers after the consent sign-off.
What it is
The caller's tone, as one score.
It reads pace, pitch and pauses into one hesitation score on the screen mid-call, live inside Live Call Assist.
What it does for you
Reads the tone
It listens to the caller's pace, pitch and pauses.
One hesitation score
All of that is shown as one hesitation score on the screen mid-call.
Live in Live Call Assist
It is wired and tested live inside Live Call Assist; that assist opens to customers after the disclosure and consent sign-off.
On screen
The tone, read live on the call.
Live inside Live Call Assist: as the caller speaks, their tone is read from pace, pitch and pauses and shown as a live chip on the console, here reading “calm”. Live Call Assist opens to customers after the disclosure and consent sign-off.
Live tone on the Live Call Assist console
How it works
Three signals, one hesitation score.
A diagram of the idea, not a screen, this one is in build and ships with Live Call Assist. It reads the caller’s pace, pitch and pauses and rolls them into a single hesitation score shown mid-call.
Included
Included with every Command Center tier.
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